Correct as of 10.08.2020 at 15:00 GMT

Local support information for current students

Question Answer

Is the Centre open?

Due to government guidance put in place to limit the spread of COVID-19, we closed the International Study Centre and moved to teaching online in March 2020. Although the campus is currently closed, staff are still working and providing all teaching and support services via telephone, an online learning environment (Study Smart), and other communication methods.

In accordance with current Dutch government guidelines and following consultation with our university partners and staff, we have determined that Holland International Study Centre can safely open for all students to return to learning on campus with appropriate safety measures in place on 14/09/2020*^.

*Subject to satisfactory completion of a rigorous health and safety risk assessment.
^Information is subject to change. Government guidance to prevent the spread of COVID-19 is regularly changing and therefore we will continue to review and adapt the measures that we’re putting in place to safeguard our staff and students as we plan to reopen the International Study Centre.

What facilities are available on campus?

When the Centre reopens and whilst social distancing measures are in place, at the Holland International Study Centre you will benefit from a mixture of as many face-to-face interactions as possible, supported by online learning. You will receive one-to-one support, giving you help and guidance every step of the way.

Until the Centre reopens, all teaching and learning will continue online. Only staff carrying out essential activities and students living on site should be on campus. We are still available to support you during this time, so please do continue to contact us should you require support.

What should I do if I need support when I arrive in the UK?

We’ll ensure that you have all the information and support you need ahead of your move to Holland. We will provide you with tailored information to prepare you for your journey; including information about what to pack, planning for your arrival, and how to make the most of your time at the Centre.

If you need help with anything when you arrive, you can call the Centre's Emergency

Contact number for support:

  • Holland ISC:
    • Office Hours : +31 (0) 20 303 2075
    • Out of office hours: + 31 (0) 6 33418233

What should I do if I am in the UK and I need health advice or welfare support?

If you show the symptoms of COVID-19 then you should follow official Dutch medical advice. You should also contact the International Study Centre for further information.

View the government’s advice on what to do if you are displaying symptoms of the coronavirus.

While the campus is closed, we are still available to support you, and all essential services will still be provided.

Government health and travel information

The official updates from the of the Dutch National Institute for Public Health and the Environment (RIVM) provide the very latest information, including health and travel advice (both for those entering the country and those travelling abroad) and information on current travel restrictions. This is an ever changing situation and advice is being regularly updated.

National Institute for Public Health and the Environment (RIVM).

In light of the current situation, the International Study Centre closed in March 2020 with all programmes continuing online.

The International Study Centre will be open for your studies in 2020.* Further details will be provided soon.

If you can’t travel to arrive in time for the start of the first term, you can start your programme online from home. Our transition plan will ensure you have a smooth transfer to your Centre.

*Subject to satisfactory completion of our detailed health and safety risk assessment.

Admissions information for prospective students

Below is an overview of revised confirmation and visa deadlines. Please note that your visa application can only be submitted with our Dutch Immigration Authorities if you are fully admissible by the visa deadline. This means that by the date of the visa deadline, you need to have submitted a copy of your final diploma/grade for your English proficiency test. If you are unable to submit these final documents on time, then you will be able to start your foundation year online.

University Payment and acceptance deadline Visa deadline
Erasmus 20 July 31 July
Hanze 20 July 31 July
Tilburg* 5 July 15 July
VU 31 July 14 August

*Students for Tilburg are able to start the visa process based on first semester grades. Final results have to be submitted by 1st August.

The International Study Centre will be open for you to begin your studies.*

If you can’t travel to arrive in time for the start of the first term, you can start your programme online from home.

We’ll ensure that you have all the information and support you need to ahead of your move to Holland.

You should check government health and travel advice regularly before making any plans to travel.

*Subject to satisfactory completion of our detailed health and safety risk assessment.

In order to be able to start your course online, we still require you to submit an English certificate. Once your final academic results are in and meet the minimum requirements, we are able to process your visa with the aim to arrive in Holland six weeks after.

Students who start the course online will still have to submit a formal proof of English ahead of the start of the course.

Holland ISC will accept the TOEFL iBT Special Home Edition. Please note that you can submit your initial application to the University of your choice without the English-language certificate, as long as you submit a result before the given visa deadline. Ultimately, it is required for your visa application (if you need a visa).

We are committed to working with every student on the options to continue studying with us.

If you cannot travel to Holland for the start of the first term, you can start your studies online from home. Starting your studies online will ensure you can still achieve your academic and career goals and progress to your chosen university degree, on time, from wherever you are in the world.

We are offering an extended introductory period to ensure you have confidence and financial peace of mind to begin your studies online.

You can try our online pathway programmes for 21 days before you make an important choice about how to continue with your education. If, within 21 days, you decide not to continue with your studies online, you can still select to defer your place, or withdraw from your studies with a full refund.* For further details, please refer to the Terms and Conditions page on our website.

*Provided you have an online attendance level of 80% or more

Study information

In order to create the safest possible learning environment, and whilst social distancing restrictions are in place, you will enjoy a mixture of face to face and online learning.

When the International Study Centre opens, you'll receive a warm welcome and plenty of support to help you succeed. We will offer both face-to-face and online welcome activities to help you settle in to student life and make the most of your student experience. As part of our programme of welcome activities we will encourage you to take the opportunity to meet your teachers and fellow students both face-to-face and online - you will be fully part of our international community from day one.

As soon as you start your programme, you will meet other international students who are going through a very similar experience to you. During your time in Holland, you will have the opportunity to join clubs and societies where you will meet people who share a common interest.

Your health and wellbeing are our top priority. We have put a rigorous health and safety risk-assessment in place so you can be assured of a safe and inclusive campus environment. We will ensure you feel confident to start your programme in Holland. The International Study Centre will be adapted to ensure that it is safe, through the following measures:

  • We will encourage the wearing of face-coverings around our buildings;
  • We will provide hand sanitisers in all our buildings;
  • We will have enhanced regular cleaning and sterilising regimes;
  • We will manage the flow of people around our buildings;
  • We will manage social distancing including limiting class sizes;
  • We will make use of online learning and will ensure the right balance of face-to-face interactions and engaging with learning and fellow students online.
  • We will take additional steps to ensure that vulnerable students or those with special requirements are given enhanced and appropriate levels of support.

Our Centres and Colleges will be open for your studies and we are looking forward to welcoming you. We do recognise however that there may be reasons that you are unable to travel for the start of term.

To give you an idea of what a weekly timetable will look like, this is a sample timetable for a student studying an International Foundation Year in Science and Engineering.

Period Monday Tuesday Wednesday Thursday Friday

08:00 to 08:30

- - - - -

08:30 to 09:00

Daily check in

Daily check in

Daily check in

Daily check in

Daily check in

09:00 to 09:30

Academic English Skills

Writing - academic sentences

Speaking - giving opinions

Academic & lab skills

Logbook marking


Chemistry 1

Reaction yields and empirical formulae

Academic & lab skills

Introduction to lab reports

09:30 to 10:00


10:00 to 10:30



10:30 to 11:00

Chemistry 1

Moles and gas volumes

Pure Maths

Surds and indices

Pure Maths

Coordinate geometry


11:00 to 11:30



11:30 to 12:00


12:00 to 12:30

Academic & Lab Skills

The Scientific Method

- - -

Chemistry 1

Mole calculation practice

12:30 to 13:00

- - -

13:00 to 13:30

- - - -

Your learning materials will be hosted on our virtual learning environment. We will provide technical support via email if you need it.

For a quality online learning experience, you will need:

  • A reliable laptop or desktop computer with internet access
    • Operating system
      Recommended: Windows 10, Mac OSX Sierra, iPad IOS10
    • Internet speed
      Use a broadband connection (256 Kbit/sec or faster—this will ensure that you can view videos and online presentations) through USB wireless modem, ADSL, T1/T2, fibre optic or cable
  • A place to concentrate on your studies - ideally a private area with a comfortable chair and a desk
  • Earphones, earbuds or speakers that will enable you to hear audio content clearly.

Make sure that you’re prepared to begin studying online. Download full technical requirements for online study here.

Your attendance will be monitored through your engagement with online learning activities. You will be expected to engage with all course activities provided to you.

  • Assessments will be held online via coursework submissions. We use Turnitin software which scans for plagiarism and other forms of academic impropriety.
  • There may be some skills that we can't assess online such as practical lab skills and we are looking at alternatives for students impacted by this. As government travel guidance is changing regularly, we will provide more guidance on assessments and exams relating to specific programmes of study in due course. These will be in line with approaches taken by our university partners and, as appropriate, with guidance that is due to be issued by the Dutch Government and Ministry of Education.

Currently, there has been no change made to this aspect of our programmes. Students will continue to work towards the same targets, and we will be supporting you to achieve these through online sessions.

On successful completion of your programme you will of course be supported in your transition to degree programme studies at your chosen university.

Before you depart

Book your accommodation

We understand that where you live can often be as important as where you will study.

To book a room at The Student Hotel, you can use the link that will be sent to you by our Central Student Support Team.



Rooms are subject to availability and we are unable to guarantee a room if you apply late so you are advised to apply as soon as possible. We strongly recommend you to book a room with The Student Hotel as accommodation in Amsterdam is very limited and can be expensive. There are two options available at The Student Hotel (West or City), both include all bills and provide a great social network as well as a bike and gym access.

You can also arrange your own private accommodation, but you will need to let us know where you are staying.

If you are under 18 years of age at the start of your course, you are required to book your accommodation through The Student Hotel.

Make sure that you have secured your accommodation before arriving in the Netherlands.

Apply for your visa

Now that you have confirmed your place, you will be sent information on how to apply for your visa including what documents and finances are required. Your university of choice will apply for your visa on your behalf – you cannot apply yourself.

Book your travel

Once you receive your visa, you can book your travel. You should arrive the weekend before the start of your induction week. You should book any flights home after the official end of term date, which can be found in your offer letter, so you are advised to apply as soon as possible.

Complete our Pre-Registration Form

At the start of August, we will send you a Pre-Registration Form. We need to know when you will arrive at the Holland ISC or if you are starting your studies online. If coming to the Holland ISC, you must complete this with your travel information - so we know when to expect you - and your visa details and return it to us. If you are starting online in your home country, we would like to know when you might be planning to travel.

Make sure you are insured

In our experience, it is essential that international students have the protection of personal insurance for the duration of their time in Holland. In fact it is compulsory for getting a residence permit. When you apply to the International Study Centre, we strongly advise you to take insurance cover with AON International Student Insurance. This insurance policy covers loss of personal possessions as well as providing health and medical insurance. If you have not taken this option, please make sure you have secured your own policy.

Visit for more information.

You’ll need to pack some important items, such as your passport and visa, in your hand luggage for easy access, while other non-essential items can be packed away in your suitcase.

So you can travel a little lighter, you can order essential items to be delivered to your accommodation before you travel too. Visit for information.

As some lessons will be taught online, you will need to have a PC or Mac based computer. Whilst it is possible to access and interact with most course content using a tablet or smartphone, these devices will not work for assessments. If you do not have access to equipment, please let us know so that we can support you.


  • Any Microsoft Windows based PC (laptop or desktop, preferably running Windows 10)
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom


  • Any Apple MacOS based laptop or desktop
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom

Things to pack in your hand luggage

  • Passport and visa
  • Conditional offer letter from your university
  • Your offer letter
  • Notarised and original copies of diplomas/high school grades are essential
  • IELTS certificate or other original Secure English Language Test result
  • Accommodation documents
  • Four passport-sized photographs
  • Any insurance documents
  • Medical certificates including vaccination records
  • Essential toiletries and medications (please check with your airline what’s permitted and don’t forget to bring a prescription from your doctor with you)
  • Enough money to live on in the first few weeks. We advise using traveller’s cheques or bring a credit/debit card to a bank account in your own country and not bringing large amounts of cash.

You may want to bring:

  • Comfortable clothing such as trainers, jeans, t-shirts, jumpers and a warm coat. The dress code at the Centre or College is informal.
  • Study supplies e.g. pens and paper notepads – these may be less expensive in your country.
  • Mobile phone and charger
  • At least one travel adaptor plug – 220v with a two-pin plug.

Getting here

Your course will start on the first day of term as per your offer letter or on the Holland ISC website and will start with Induction Week. The first day of teaching will begin the following week.

Travellers from outside of the Netherlands are currently strongly advised to self-quarantine for 14 days on arrival in the Netherlands. All visitors must follow the Dutch advice and rules to help prevent the spread of COVID-19. You can find more information here:

If you have booked your accommodation via The Student Hotel, we recommend you arrive at your accommodation the weekend before Induction Week. If you need to quarantine, it may be possible for you to arrive at your accommodation earlier than this date. More information will be available during the booking process.

See What if I need to Quarantine section below for more information

Whoever enters the Netherlands from outside the European Union (EU) must have a valid passport and in some cases you will need an entry visa as well. If you are a passenger arriving at Amsterdam Schiphol Airport or any Dutch or close by European airport, this will be checked on your departure to the Netherlands and again on arrival. You might be asked the purpose of your visit.

Follow the Arrivals and Exit signs to Passport Control.

After passing through the control desk, you will arrive at the luggage carousels located on the ground floor. Once you have reclaimed your belongings, you can go to the Customs Security Control. If you have nothing to declare, you may simply pass through.

Be prepared for an interview with Dutch immigration staff - you might have to answer questions and have a basic conversation with the help of an interpreter.


As a student it is not very probable that you will be carrying large amounts of money, but nevertheless you should be aware of the fact that all passengers entering or leaving the European Union with €10,000 or more in cash must declare this to the Customs officials. In addition to banknotes, this regulation also applies to other negotiable instruments such as cheques. All merchandise imports must be reported to the Customs office too. Please note that not all medicines or medicinal herbs are allowed.

If you are arriving by plane and have asked for a taxi transfer via the pre-arrival form, you will need to go to the Schiphol Travel Taxi at the Schiphol Transfer Assistance (STA) desk located in Arrivals 4. Please go there immediately after customs. Please do not pay your taxi driver as your fare will be added to your account.

If you are heading directly to your accommodation, the taxi driver will take you to collect your keys - they will have been informed where you will be staying, but it is a good idea for you to have the details to hand.

Check your room confirmation for details of where and when to collect your keys, particularly if you are arriving late at night or early in the morning. If you are arriving when the reception is not open, check your room confirmation for out of hours key collection information. If you are staying in private accommodation, provided you have given us the address in advance, the driver should have this information.

What if my plans change?

If you have booked a taxi transfer but your arrival date changes or you decide to arrange your own taxi transfer, you will need to let us know as soon as possible. We will require two business days’ notice to be able to change or cancel your booking. If you book a taxi but then choose not to take it, it will not be taken off your financial statement and you will still be charged.

Please email:

Making your own way

At or you can plan your trip and see how long it will take and how much it will cost you to get to your destination. Both websites are available in English and provide information on the trains (NS) including door to door advice (9292).

You can buy an anonymous OV-chipkaart at the airport for €7.50. To travel on trains there must be a minimum credit of €20 on the card. Visit for more information. Alternatively you can purchase a personal OV-chipkaart (a card with your name and photograph on it - a good option if you intend on using trains frequently). You can only apply for an OV-chipkaart once you have a Dutch bank account so this may be something to look into once you are settled in Holland.

In cities where the OV-chip system is already in use, you will need to swipe the card whenever you get on or off the bus, tram and metro. Travelling (also by train) in areas that still have not introduced the OV-chipkaart system means you will have to buy a ticket.

Please note that you are required to wear a face-mask when using public transport.

Travellers from outside of the Netherlands are currently strongly advised to self-quarantine for 14 days on arrival in the Netherlands. All visitors must follow the Dutch advice and rules to help prevent the spread of COVID-19. You can find more information here:

On arrival at the Holland ISC Centre we will ensure you have everything you need to be able to settle in. Whilst you will not be able to go to the local shops, we will make sure that you can access supplies of bedding packs, shopping deliveries and take-away services.

Useful links for takeaways

Online deliveries from supermarkets such as Albert Heijn, Jumbo, PLUS, Deen, Spar, and Vomar are available too.

You must ensure you have accommodation booked before arriving at the Holland ISC. If your accommodation is booked through The Student Hotel, it will be available from the weekend before Induction Week. You will receive full information on accessing your room before you depart your home country.

In case you need to self-isolate, you can book The Student Hotel 14 days prior to the check-in date, upon availability. The Student Hotel will follow the advice from the Dutch government. Of course they are here to support and entertain you in the best way possible, for example by our virtual events calendar. Students in quarantine need to order a ‘meal-plan’ from our on-site restaurants (including room service), as using other (communal) facilities is not allowed during these 14 days.

All students will take part in an Induction Week programme, whether you are coming to the Holland ISC or starting your studies online from home.

Through our Induction Week programme we will introduce you to the Holland ISC, our staff and welfare and support services. You will receive full guidance on maintaining your health and safety whilst studying in the Netherlands.

You will find out about your timetable and important information about how we will deliver your course through a mixture of classroom teaching and online learning, or online if you are starting your studies in your home country. There will also be events to help you to get to know your fellow students.

If you are coming to the ISC, and don’t need to quarantine, your Induction Week programme may include some face to face activities, if it is possible and safe to do so.

All students should attend Induction Week, whether in the Holland ISC, self-quarantine, or online from your home country.

If you start your programme online from your normal place of residence you can arrive in-Centre at any point during the first term. Providing there are no travel restrictions or personal health issues, we would expect to see you in-Centre ahead of your studies continuing in January 2021.

If you are not required to quarantine, then some of this activity may take place with our staff in the Holland ISC.

Additional help

If you have now confirmed or conditionally confirmed your place and have any questions about starting your studies either at the Holland ISC or online; you can contact our Central Student Support Team at

Additional Information

Where should I go if I have further questions?

For enquiries related to students who are already at the Study Centre, please contact the centre. Please send all other enquiries to

We’re opening – Read our latest guidance for current students, or find out more about how you can start your course.