Terms and conditions

Important

In these Terms and Conditions, ‘we’ or ‘us’ means StudyGroup (Netherlands) B.V., the owner and provider of the Holland International Study Centre (the ‘Centre’). StudyGroup (Netherlands) B.V. is a company incorporated in the Netherlands (company registration number 54662966) whose registered address is Piet Heinkade 55 1019 GM Amsterdam (contact: admissions@hollandisc.com). References to ‘University’ are to the degree-awarding university to which you intend to progress after completing your studies at the Centre.

Please ensure you read these Terms and Conditions carefully and understand them before signing your final acceptance of a place at the Centre These Terms and Conditions, along with any offer letter received from us and the policies referred to below form part of a wider agreement between you and us which will become legally binding once you send confirmation of your acceptance of our offer of a place to you.

Application and confirmation payment

If the application is accepted, a written offer of a place will be made. To accept this offer a confirmation payment is required comprising a non-refundable administration fee of €200, €1,000 security deposit and €6,000 in advance tuition fees. Once your student visa has been issued, and before arrival at the Centre, you will be required to pay the balance of the first two terms’ fees along with the accommodation fees (if applicable) as set out in your individualised payment plan on your offer letter.

The security deposit is primarily held against any damages incurred to Centre property and related expenses. If, at the end of a course, there are any monies left these may also be used to offset against debts incurred by you in relation to expenses such as course-related travel or extra-curricular activities, otherwise an invoice will be issued for any damages/outstanding fees in excess of the deposit. Any monies left will be refunded within 90 days of completion of the final term less any deductions made for any amount outstanding at that time.

Cancellation and Refund policy

You have a right to cancel your place and receive a full refund of any amounts paid by informing us in writing within 14 days of the date you accept the offer. To cancel your place within this 14-day period, please contact your admissions co-ordinator. Our cancellation and refund policies can be accessed at the links below. Your attention is drawn in particular to the circumstances in which the €6,000 advance tuition fees will NOT be refunded:

  • If you cancel after a student visa has been issued;
  • If you cancel within 8 weeks of the course start date; and
  • If your visa is rejected due to fraud.

Refunds will only be made to the person responsible for the fees unless written authorisation is provided to the contrary from that person. Refunds will be made within 90 days of the end of the relevant term. Please click on the links to our refund policies above.

Refunds will be made after calculating any damages, disbursements due or any other incidental fees or charges. Should you decide not to pursue your place on a programme after a student visa has been issued, no monies will be refunded unless there are exceptional circumstances as set out in the refund policy below.

View the full Pre-arrival Refund Policy here

Centre tuition fees

After arriving at the Centre, fees are payable to us in advance at the start of the term before the term to which they relate (for example, the fees for term 3 will be payable at the beginning of term 2).

Admission to courses is dependent on fees having been received by us.

Reasonable efforts are always made to keep fees to the minimum that is consistent with the provision of a modern and efficient teaching programme. However, fee increases may become necessary from time to time in order to maintain standards or following a change in law or regulation. You will be notified in advance of any increase, but we will not increase fees during the course of an academic year.

If payments become overdue, we reserve the right to suspend or cancel tuition and to charge interest on the balance at the rate of 2% above the base rate of RBS per month or part thereof.

Provision of tuition

Pre-arrival

The Centre will use all reasonable endeavours to deliver programmes described in our prospectus and other marketing materials. However circumstances may change due to factors beyond our reasonable control and it may be necessary to vary the content of a programme. We will use reasonable endeavours to ensure that any changes are kept to a minimum, but if we are required to make material changes to a programme before your arrival at the Centre, we will inform you as soon as possible. If you reasonably believe that the changes will affect you adversely, you may transfer to an alternative programme at the Centre for which you are qualified, enrol at another International Study Centre (visa regulations permitting) or withdraw your application without any liability for fees (including the enrolment fee).

If there are not sufficient applicants either to make a programme viable or to deliver a quality student experience, we may cancel or withdraw a programme. If you receive an offer for a programme and we discontinue or withdraw that programme prior to your registration at the Centre, we will notify you as soon as possible and you will be given the opportunity to either change your programme of study or withdraw from the Centre. In such circumstances you will be eligible for a full refund of any fees paid to us.

Visa Information

Under Dutch law, a visa for degree preparation education is applied for by the degree-awarding university and not the Centre. However the Centre will coordinate the visa application, without liability, on behalf of you and the University. Visa fees and procedures are listed on the Centre website, but may change without notice. Some universities may require students to transfer both a confirmation payment as well as an amount to cover the cost of living before they apply for a student visa. The cost of living payment will be reimbursed to the student via a Dutch bank account in monthly stipends after arrival in the Netherlands.

Academic criteria

Students who do not yet meet university criteria for English Language proficiency will be expected to take an appropriate English Language course at the Centre. Students are accepted into the Centre on the strict understanding that progression through the course is conditional upon satisfactory and required attendance and successful attainment of prescribed performance targets as outlined to you at the beginning of the course. Students are formally assessed at least twice a year. Students who do not meet the required English Language levels upon entry to the Centre will be required to take an IELTS test at the end of the programme and pass with an agreed result before being able to progress to their intended University. Students can only progress to the degree programme if all requirements stipulated in the conditional offer letter provided by the intended progression University are met. Students who do not meet all these criteria will not be allowed to proceed with their intended degree course. The Centre will in this case explore alternative options within the Netherlands for the student, but visa limitations will require the student to return to their home country if no suitable alternative option is found. Please note that no progression possibilities exist in the Netherlands for students with an IELTS score below 6.0 and under Dutch visa regulations the duration of a Foundation level visa cannot be extended beyond the original duration. Please also note that no student will be admitted to study in the Netherlands with an IELTS score below 5.0.

Study plan changes

All students’ English and numeracy skills will be tested on arrival. If your results differ materially from those in your home country, for example as a result of not having been tested for a long time, the Centre may discuss an alternative study plan more appropriate to your English and numeracy level. We would rather you succeed on an appropriate study programme than struggle on a course beyond your levels of English and numeracy.

Personal insurance

Accident and Medical insurance

It is necessary that all students have appropriate accident and medical insurance. Students must either take out the AON insurance policy negotiated by Study Group or provide proof of adequate alternative cover at enrolment. Cover under the AON insurance policy does not commence until the insurance fees have been paid in full.

Personal belongings and contents insurance

While the Centre takes all reasonable precautions to ensure the safety and security of students on campus we cannot accept responsibility, and expressly exclude liability, for loss or damage to students’ personal property (including computer equipment and software) or any financial or other consequential loss where such loss or damage is as a result of theft, fire, flood, computer virus or any cause relating to the Centre’s computing facilities except where such loss or damage is caused by the Centre’s negligence. The Centre does not insure students’ personal possessions and cannot be held liable for loss or damage should individuals fail to arrange their own insurance cover. All students are, therefore, strongly advised to take out a suitable contents insurance policy.

Withdrawal from the Centre post-arrival

Once you have arrived in the Netherlands, a minimum of one term’s notice (in writing) is required to withdraw from the Centre, whether or not you continue to attend lessons. Please refer to our Post-Arrival Refund Policy at the following link:

Post-arrival refund policy

Notice of withdrawal must be given in writing or by email to the Centre head and is effective from the date it is received.

Accounts procedures

Payments: Payment can be made to the Centre using a number of payment options via our PayOnline platform. Access to this platform can be found on the How to Pay page using your unique student access code.

Certain payment options will carry a processing fee of up to 2.5%, depending on the card issuer. Variations to such charges may be beyond our control.

Please note that we are NOT able to accept cash payments for fees. Cash payments may only be made to cover sundry charges that may arise during your course of study.

If you choose to pay in your local currency a foreign exchange rate will apply. The applicable exchange rate can be viewed online as at the time and date of the payment. Bank charges and commission for both the sending and receiving banks should be paid by the sender of funds or they will be applied to the student’s account.

Accounts communications will be sent both to the person responsible for paying the fees and to the student unless written instructions are received to the contrary.

Other Charges

No other incidental costs will be charged to your account unless you agree to them separately. These may include, for example, field trips, text books and vacation accommodation.

Publicity

You (and, where applicable, your parent or guardian):

(i) agree that photographs, videos, artwork or other works of you, as well as your recorded or written testimonials and details of your achievements (‘Student Images and Testimonials’) may be used by us or our group of companies (or by a third party agent thereof), worldwide for promotional purposes including, but not limited to, our printed and online marketing materials and social media networks without further consent from, or notification to, you; and

(ii) give consent to our storing, or transferring across international borders, copies of the Student Images and Testimonials for such purposes.

Data protection

Any information provided to us may be held on computer and shall only be used by us in accordance with our data protection registration and Dutch data protection law. Information provided to Study Group and/or the Centre is held and processed for the purpose of administering your application, and we may share your information with Study Group’s offices around the world. This information may be carried forward to your official student record, which holds data in electronic and paper form on your personal details, academic and administrative history and on relevant financial transactions.

We may also disclose appropriate personal data to third parties outside of the Centre/Study Group including, but not limited to, your agent, sponsor, any third party accommodation provider to whom we may make a referral, the University or an external debt collection agency, where there is a legitimate need to obligation to do so, during or after your period of study. This personal data may include information about your performance, progress and examination results at the Centre. We will not disclose information about you to any other third parties without your permission unless there are exceptional circumstances, such as when the health and safety of you or others is at risk or where the law requires information to be passed on.

Variation

These Terms and Conditions will apply to you from the date on which accept our offer of a place at the Centre and for the duration of your study there. No variation to these Terms and Conditions shall be made unless it is in your favour or is with your consent.

Dutch government and Education bodies

The Centre is obliged to report any relevant information regarding visa status, attendance records and Dutch contact details to relevant Dutch government bodies and your intended progression University.

Complaints and grievances

We are committed to providing the best possible experience for our students in a high quality learning environment, and will do everything within our power to help students to resolve any reasonable complaint. We will deal with complaints in a timely manner, and any student seeking guidance on how to make a complaint should see any Centre member of staff. No student will be victimised for making a complaint in good faith, and all reasonable complaints will be taken seriously and dealt with according to the agreed procedures. We will deal with all complaints confidentially, and expect you to do so as well.

We expect that the vast majority of complaints raised by students will be answered or resolved quickly and informally by direct contact between the student and the relevant staff, without recourse to the more formal processes prescribed by this Procedure. Please follow the procedure below after the informal process has failed and you are not satisfied with the outcome.

Receipt of a complaints form will be acknowledged, normally within 5 working days. If it is felt the informal process has not been followed correctly advice will be given on how to do this.

We will investigate the matter, and you will be informed of the expected timescale to reach a decision or for the resolution of the complaint. You will have the right to a personal hearing with the person investigating the complaint. You are entitled to be accompanied to this hearing by another member of staff or Centre student representative.

After the investigation is complete, the Head of Centre will write to you detailing the findings and (if appropriate) what actions will be taken. The decision of the Head of Centre is final.

We hope that you will be happy with the Centre’s decisions about your work and progress. However, if you are not there are established procedures that you can follow in order to appeal.

The full procedure and forms are available in your student handbook.

Communication

Please provide us with personal e-mail addresses and mobile telephone numbers prior to your arrival at the Centre in order that we can communicate with you at all times (for example, to send you student reports).Please also advise of any changes as they occur.

Acceptance and Indemnity

Please refer to our Acceptance and Indemnity Policy at the following link: ISC Acceptance and Indemnity Policy