Terms and conditions

Terms and Conditions

These Terms and Conditions are issued by a Study Group Company Study Group (Netherlands) B.V. a company incorporated in Netherlands (Company Registration Number 54662966) whose registered address is Piet Heinkade 55 1019 GM Amsterdam(Contact: admissions@hollandisc.com). Please ensure you read these Terms and Conditions carefully and understand them before signing your final acceptance of a place at the Degree Preparation Programs offered at Nyenrode (hereafter referred to as either Nyenrode or the University) via Study Group (Netherlands) B.V. The Holland International Study Centre is administered and taught by Study Group (Netherlands) BV. The Terms and Conditions referred to herein constitute the entire agreement between the parties and shall supersede any and all promises, representations, warranties or other statements whether written or oral made by or on behalf of one party to the other of any nature whatsoever or contained in any leaflet brochure or other document given by one party to the other concerning such subject matter. By signing these Terms and Conditions you give permission to participate in course related trips arranged by the Holland International Study Centre.

Application and confirmation payment

If the application is accepted, a written Offer of a Place will be made. To accept this Offer a confirmation payment of €500 is required. All payments are refundable in the event that a student is unable to meet visa entry requirements, subject to receipt of an official visa rejection letter, except in the case where fraudulent documents were submitted or Study Group have withdrawn sponsorship. All offers are made subject to availability. To hold your place until the fee deadline, we need to receive your confirmation payment, together with any accommodation confirmation payment that may be required. Non-payment by the fee deadline will put your place at risk. Additional charges may be made for such items as accommodation security deposits, bedding packs, accommodation specific insurance, administration fees and other sundry expenses. These items may be charged to your Holland International Study Centre student account. Residential accommodation is subject to availability and early confirmation is advised.


Cancellations must be made in writing and the period of cancellation applies only from the date upon which Study Group receives the written notice of cancellation.

For accommodation cancellations and refunds, individual tenancy agreements take precedent over these general terms and conditions.

View the full Cancellation and Refund Policy

Holland International Study Centre tuition fees

Fees are payable termly to the Holland International Study Centre, one month before term starts. Depending on your nationality you may be required to pay a deposit. This may consist of the visa fees and in some cases the transfer of the cost of living for the duration of the study programme. Please refer to your country specific visa guidelines. Termly payment will be subject to any increase in tuition or accommodation fees which may be announced during the course. Admission to classes is dependent on fees having been received by the Holland International Study Centre.

Reasonable efforts are always made to keep fees to the minimum that is consistent with the provision of a modern and efficient teaching program. However, fee increases may become necessary from time to time in order to maintain standards and will become effective immediately they are notified.

If payments become overdue, the Holland International Study Centre reserves the right to suspend or cancel tuition and to charge interest on the balance at the rate of 2% above the base rate of Royal Bank of Scotland per month or part thereof. Fees remain payable if Notice of Withdrawal has not been given in accordance with these conditions.

Provision of tuition


The Holland International Study Centre reserves the right to withdraw programs, if the number of student applications for those programs fall below the minimum number required to run the program. Under such circumstances students will be given the opportunity to either change their program of study or withdraw from the Holland International Study Centre with no liability for cancellation fees.

The Holland International Study Centre reserves the right to withdraw academic programs if student numbers drop below the minimum number required to run the program. If this occurs, the student will be offered an alternative academic program, or enrolment at another International Study Centre (visa regulations permitting).

Visa Information

Under Dutch law, a visa for degree preparation education is applied for by the degree awarding university and not the Holland International Study Centre. However the Holland International Study Centre will coordinate, without liability, the visa application on behalf of the student and the University. Visa fees and procedures are listed on the Holland International Study Centre website, but may change without notice. Some partner universities may require students to transfer both a confirmation payment as well of the cost of living before they apply for a student visa. The cost of living payment will be reimbursed to the student via a Dutch bank account in monthly stipends after arrival in the Netherlands.

Academic criteria

Students who do not yet meet university criteria for English Language proficiency will be expected to take an appropriate English Language course at the Holland International Study Centre. Students are accepted into the Holland International Study Centre on the strict understanding that progression through the course is conditional upon satisfactory and required attendance and successful attainment of prescribed performance targets. Students following the Foundation programme are formally assessed at least twice a year. Students who do not meet the required English Language levels upon entry to the Holland International Study Centre programme will be required to take an IELTS test at the end of the programme and pass with an agreed result before being able to progress to their intended degree programme. Students can only progress to the degree programme if all requirements stipulated in the conditional offer letter provided by the intended progression University are met. Students who do not meet all these criteria will not be allowed to proceed with their intended degree course. Holland International Study Centre will in this case explore alternative options within the Netherlands for the student, but visa limitations will require the student to return to their home country if no suitable alternative option is found. Please note that no progression possibilities exist in Holland for students with an IELTS score below 6.0 and under Dutch visa regulations the duration of a Foundation level visa cannot be extended beyond the original duration.

Study plan changes

All students’ English and numeracy skills will be tested on arrival. Should the required standards not be met the centre may be required to alter the student’s study plan to one more appropriate to their academic level. This may incur additional costs.

Personal insurance

Accident and Medical insurance

It is necessary that all students have appropriate accident and medical insurance. Students must either take out the the company recommended insurance policy or provide proof of adequate cover at enrolment. Cover under the company recommended insurance policy does not commence until the insurance fees have been paid in full.

Personal belongings and contents insurance

While the Holland International Study Centre takes all reasonable precautions to ensure the safety and security of students on the campus, the Holland International Study Centre cannot accept responsibility, and expressly excludes liability, for loss or damage to students’ personal property (including computer equipment and software), including any financial or other consequential loss, where such loss or damage is as a result of theft, fire, flood, computer virus or any cause relating to Holland International Study Centre computing facilities, or any other cause, except where such loss or damage is caused by the Holland’s International Study Centre negligence. The Holland International Study Centre does not insure students’ personal possessions and cannot be held liable for loss or damage should individuals fail to arrange their own insurance cover. All students are, therefore, strongly advised to take out a contents insurance policy. If our insurance is taken out, loss or damage to personal property which may occur is covered within the terms of the policy.


Students are responsible for payment for any damage caused by them to Holland International Study Centre/University property. Occupants of shared accommodation are jointly and severally liable for the proper care of rooms, fixtures and fittings and the Holland International Study Centre reserves the right to recover costs for damage or exceptional cleaning.

Campus services not provided by the Holland International Study Centre

Some facilities, services or equipment are provided on campus by third parties including the University. Whilst the Holland International Study Centre will endeavour to ensure that those facilities and services are delivered to a reasonable standard, it can accept no responsibility for the nature of, and reserves the right to withdraw or change such facilities, services and equipment.

Withdrawal from Holland International Study Centre

Once a student has arrived in The Netherlands, a minimum of one term’s notice (in writing) is required, or payment in lieu, whether or not the student continues to attend lessons. Students following the English Language Preparation courses are enrolled to progress on to the academic program assuming a satisfactory level of English has been obtained. The student must therefore give the standard term’s notice if they do not wish to progress further at the Holland International Study Centre. If withdrawal is due to refusal of a visa extension then less notice may be accepted (at the Holland International Study Centre’s discretion) as long as full written details are provided before a course recommences. Where withdrawal is due to illness, if the student has taken out the comprehensive company recommended insurance scheme (details of which are available on request), subject to the terms of the scheme the student may be able to claim a refund. Notice of withdrawal must be given in writing and is effective from the date it is received by the Holland International Study Centre. Enrolment is for the Holland International Study Centre only and is non-transferable.

Withdrawal/variation of degree programs

If, after a Holland International Study Centre applicant has indicated an intention to progress onto a particular degree program, but prior to the student completing the Holland International Study Centre program, the university discontinues the nominated degree program, the student may either: 1. withdraw without liability for fees other than the fee liability for the Holland International Study Centre or 2. transfer to such other program (if any) as may be offered by the university for which the student is qualified. If in these circumstances the student wishes to withdraw from the university and to enrol in a course at a different university, the Holland International Study Centre shall work with University and use its reasonable endeavours to assist the student.

Once the student has commenced the first term of degree level study, if: a. the university’s ability to deliver programs or other services in accordance with the descriptions provided is compromised by circumstances beyond the control of the university (e.g. third party industrial action), the Holland International Study Centre shall work with the university and use its reasonable endeavours to minimise disruption as far as it is practical to do so; b. the program is cancelled or substantially varied from that described in the prospectus for reasons other than circumstances beyond the university’s reasonable control, the Holland International Study Centre shall work with the university and use reasonable endeavours to provide a suitable replacement program, but cannot guarantee to do so. If the student does not wish to accept the replacement program, the student shall be entitled to withdraw from the program. In the event of such withdrawal the University shall make an appropriate refund of tuition fees. Depending on the point at which the withdrawal takes place, the university may reserve a right to retain fees or charges to cover the tuition or services which the student has actually received.

Enrolment conditions for progress to degree program Students will be required as a condition of enrolment to pay all fees due to the university according to fee status and published fee rates. Enrolment also entails the student’s agreement to abide by the provisions of the university’s current Charter, Statutes, Ordinances, Regulations and Handbooks, including the general Student Handbook and the Examination and Assessment Handbook for postgraduates.

The provision of a facility or service may attract an additional charge (i.e. separate from tuition fees). The university will make this clear in advance. If a student contracts voluntarily to receive an extra facility or service from the university, but subsequently fails to pay all or part of the agreed charge, the university maintains the right to withdraw the service and to recoup the outstanding charge.

Accounts procedures

Payments: Payment can be made to the International Study Centre using a number of payment options via our PayOnline platform. Access to this platform can be found on How to Pay page using your unique student access code.

Certain payment options will carry a processing fee of 2.5%. We reserve the right to alter this charge from time to time.

Please note that we are NOT able to accept cash payments for fees. Cash payments may only be made to cover sundry charges as set out below. If you choose to pay in your local currency a foreign exchange rate will apply. The applicable exchange rate can be viewed online as at the time and date of the payment. Bank charges and commission for both the sending and receiving banks should be paid by the sender of funds or they will be applied to the student’s account.

Accounts communications will be sent both to the person responsible for paying the fees and to the student unless written instructions are received to the contrary.

Sundry charges Any incidental costs incurred on behalf of the student will be charged to their account, for example taxi charges, fax costs, field trips, text books and vacation accommodation.


Refunds will only be made to the person responsible for the fees unless written authorisation is provided to the contrary from that person. Refunds will be made within 90 days of the end of the relevant term. Refunds are made after calculating any damages or disbursements due, or any other incidental fees or charges.

Accommodation Provision of Accommodation Applicants who firmly accept an offer of a place and who complete the relevant accommodation application procedure by the published accommodation deadlines will be housed.

Length of tenancy Students taking up accommodation will be required to sign an accommodation agreement for a period which may include the Christmas and vacations if these fall between the start and end dates of their course. Students starting their course in January in certain types of housing may be asked to move to alternative university accommodation for July and August. Please note that, in order to keep the room available, some accommodation providers may charge a full month’s rent for the arrival month, irrespective of the arrival date within that month.


Rents vary according to the type of accommodation offered. Students can choose to pay in the following ways:

(a) the full amount in advance; (b) in instalments

Room swaps and terminating a tenancy

Although we do our best to allocate students to their preferred choice of accommodation, it is not possible to meet everyone’s needs. The stock of accommodation is varied and some areas are more popular than others.

If a student is unhappy with his or her room allocation, there is normally an opportunity to swap later on. An administration fee will be charged for any room changes. If a student decides to move out of accommodation for any reason, he or she will be asked to pay a termination fee and will be liable for rent until another acceptable student is found to take the room. Vacation accommodation is available on request. The appropriate fee will be added to the student’s account.

Behaviour in University residences

All residents are expected to behave in accordance with commonly accepted rules of good behaviour and to abide by the clauses in the accommodation agreement. All students will also be required to abide by and submit to the procedures of the University’s disciplinary rules and regulations as amended from time to time. Residents may be subject to disciplinary action and/or legal possession proceedings if they breach the terms of their tenancy agreement.


The student (and, where applicable, his or her parent or guardian):

(i) agrees that the student's photographs, videos, artwork or other works, as well as recorded or written testimonials and details of the student's achievements ("Student Images and Testimonials") may be used by Study Group, or by a third party agent of Study Group, worldwide for promotional purposes including in its printed and online marketing materials and on any social media network without further consent or notification; and

(ii) gives consent to Study Group storing, or transferring across international borders , copies of the Student Images and Testimonials for such purposes.

Data protection

Any information provided to the Holland International Study Centre may be held on computer and shall be used by the Holland International Study Centre in accordance with its Data Protection registration and the Dutch Data Protection law. Information provided to the Holland International Study Centre is held and processed for the purpose of administering your application, and may be carried forward to your official student record, which holds data in electronic and paper form on your personal details, academic and administrative history and on relevant financial transactions. Other information will be destroyed. Information provided to the Holland International Study Centre is also forwarded to the University to enable the recording of service provision and admissions information on Nyenrode student systems. Throughout, your personal data will be held in accordance with current Dutch Data Protection law.


Any reference in these terms to liability of students shall also infer liability on the financial sponsor of the student, and such liability is joint and several.


No variation to these conditions is valid unless agreed in writing by the Principal, International Study Centre's provided always that the Holland International Study Centre reserves the right to make any addition, amendment or alteration to these conditions upon giving one term’s written notice of such change to all affected students.

Dutch government and Education bodies

The Holland International Study Centre is obliged to report any relevant information regarding visa status, attendance records and Dutch contact details to relevant Dutch government bodies and your intended progression university.


Please supply the Holland International Study Centre with personal e-mail addresses and mobile telephone numbers prior to arrival, in order that communication, to include transmission of student reports, may be maintained at all times. Please also advise of any changes as they occur.

*Not applicable to students who have already paid a university application fee